Effective Date: 11 September 2026
Last Updated: 11 September 2026

Welcome to BoldThread Africa, operated by BOLD THREAD GRAPH through https://boldthread.africa/.

These Terms & Conditions (“Terms”) govern your access to our website, use of our online store, and purchase of products from us. By browsing the website, creating an account, placing an order, or completing a purchase, you agree to these Terms.

Please read them carefully before using our services.

1. Business Information

Business Name: BOLD THREAD GRAPH
Website: https://boldthread.africa/
Email: support@boldthread.africa

Ghana Address

G3-021-6261, House Number C141/13,
Al Walid Street, Near Maamobi Polyclinic,
Maamobi, Ayawaso East,
Greater Accra, Ghana

Nigeria Address

Block 252, Flat 4,
313 Road, Phase 2,
Kubwa, FCT, Nigeria

2. Using Our Website

You may use BoldThread Africa for lawful personal shopping and related purposes.

By using our website or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you in Ghana or Nigeria.

You agree not to:

  • Use the website for fraudulent or unlawful activities
  • Provide false or misleading information
  • Attempt unauthorised access to our systems or customer accounts
  • Introduce viruses, malware or harmful code
  • Interfere with the operation or security of the website
  • Copy or misuse website content without permission
  • Place fraudulent, abusive or intentionally false orders

We may restrict access, cancel orders or suspend accounts where we reasonably suspect fraud, misuse or violation of these Terms.

3. Products and Product Information

We aim to present our products as accurately as reasonably possible.

Product pages may contain information including:

  • Product descriptions
  • Available colours
  • Sizes or variations
  • Images
  • Prices
  • Availability
  • Other relevant product information

Due to differences between screens, photography, lighting and manufacturing, actual product colours or appearance may vary slightly from images displayed online.

Customers are responsible for reviewing product descriptions, sizing information and available options before completing an order.

Product availability is not guaranteed until an order has been successfully accepted and processed.

4. Pricing and Currency

Product prices are displayed on the website in the currency selected or made available through the store.

For customers shopping in our main markets, prices may be displayed in:

  • Ghanaian Cedi (GHS)
  • Nigerian Naira (NGN)

The website may also support other currencies where available.

Prices may change without prior notice. Any price change will not normally affect an order that has already been accepted and paid for, except where there is an obvious pricing or technical error.

Delivery charges, taxes or other applicable fees will be displayed or communicated where relevant before the order is completed.

Your bank, card issuer or payment provider may separately charge currency-conversion, transaction or processing fees. Such charges are controlled by those providers and are not charges imposed by BoldThread Africa.

5. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation indicating that we have received your order. This does not necessarily mean that every order has been finally accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • Incorrect product or pricing information was displayed
  • Payment cannot be authorised or verified
  • We suspect fraud or unauthorised activity
  • Incorrect delivery information has been provided
  • The order violates these Terms
  • A technical or system error has occurred

Where payment has already been successfully collected for an order that we cancel, the appropriate refund will be processed in accordance with our applicable refund procedures.

6. Order Information

Customers are responsible for providing complete and accurate information when placing an order.

This may include:

  • Customer name
  • Email address
  • Billing information
  • Shipping or delivery address
  • Product selection
  • Size or variation
  • Other checkout information

Please review your information carefully before completing the checkout.

If you discover an error after placing your order, contact support@boldthread.africa as soon as possible.

We cannot guarantee that order information can be changed once processing, fulfilment or shipment has started.

7. Payments

Orders must be paid using the payment methods made available during checkout.

Payments may be handled through third-party payment gateways or financial service providers.

Customers are responsible for ensuring that:

  • They are authorised to use the selected payment method
  • Payment information provided is accurate
  • Sufficient funds or credit are available
  • The transaction complies with the payment provider’s terms

An order may be delayed or cancelled if payment cannot be verified, authorised or completed.

We do not request customers to send complete card details, CVV codes or banking passwords through ordinary email.

8. Shipping and Delivery

We deliver orders in accordance with the shipping options available through our website.

Estimated delivery times may depend on:

  • Customer location
  • Product availability
  • Order processing
  • Courier availability
  • Public holidays
  • Customs or cross-border requirements where applicable
  • Events outside our reasonable control

Any delivery timeframe provided is an estimate unless specifically stated otherwise.

Customers are responsible for providing a correct and accessible delivery address.

Where an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional delivery charges may apply where legally permitted.

Full information regarding delivery is provided in our Shipping & Delivery Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are handled according to our Refund, Return & Cancellation Policy and applicable consumer-protection laws.

Eligibility may depend on factors such as:

  • Product condition
  • Nature of the product
  • Reason for return
  • Whether the wrong or defective item was received
  • Applicable return requirements
  • Mandatory customer rights under Ghanaian or Nigerian law

Products should not be returned without following the return instructions provided by BoldThread Africa.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

10. Order Cancellation

If you wish to cancel an order, contact:

support@boldthread.africa

as soon as possible.

Cancellation may be possible where the order has not yet entered fulfilment or been dispatched.

Once an order has been processed or shipped, it may need to be handled as a return rather than a cancellation.

BoldThread Africa may also cancel orders in situations described elsewhere in these Terms, including product unavailability, payment problems, fraud concerns or obvious errors.

11. Promotions and Discount Codes

From time to time, BoldThread Africa may offer:

  • Promotional discounts
  • Coupon codes
  • Special offers
  • Product promotions
  • Other customer incentives

Promotions may be subject to separate terms, availability or validity periods.

Unless specifically permitted, promotional codes:

  • Cannot be exchanged for cash
  • May not be combined with other offers
  • May be limited to selected products
  • May be limited to one use per customer or order

We may withdraw or correct a promotion where there is an obvious technical error, misuse or fraudulent activity, subject to applicable consumer law.

12. Customer Accounts

Some website features may allow or require customers to create an account.

You are responsible for:

  • Providing accurate account information
  • Keeping login details confidential
  • Protecting your password
  • Informing us of suspected unauthorised account access

You must not use another person’s account without permission.

We may temporarily restrict or suspend an account where necessary to protect the customer, our website or other users from suspected fraud, security risks or misuse.

13. Intellectual Property

Unless otherwise stated, website content belonging to BoldThread Africa, including:

  • Brand elements
  • Logos
  • Product presentation
  • Website design
  • Written content
  • Graphics
  • Photographs
  • Videos
  • Other original materials

is protected by applicable intellectual-property laws.

You may use website content for normal personal shopping purposes.

You may not reproduce, republish, commercially exploit, distribute or modify our protected content without appropriate permission.

Third-party brands, product names or materials remain the property of their respective owners.

14. Reviews and Customer Content

Customers may be able to submit reviews, ratings, comments, photographs or other content.

By submitting content for publication, you confirm that:

  • The content is genuine
  • You have the right to submit it
  • It does not infringe another person’s rights
  • It is not unlawful, abusive or misleading

We may moderate, refuse or remove content where reasonably necessary.

How personal information connected with reviews or other submissions is handled is explained in our Privacy Policy.

15. Website Availability

We aim to keep BoldThread Africa available and functioning properly, but continuous or uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting interruptions
  • Security incidents
  • Software updates
  • Third-party service interruptions
  • Events outside our reasonable control

We may modify, update or discontinue website features when reasonably necessary.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment services, delivery companies, social platforms or other external websites.

Third-party platforms operate under their own terms and policies.

BoldThread Africa is not responsible for the content, privacy practices or independent activities of external websites that we do not control.

17. Fraud and Security

We reserve the right to review, hold, reject or cancel transactions where reasonably necessary to prevent suspected:

  • Fraud
  • Identity theft
  • Payment misuse
  • Unauthorised transactions
  • Website abuse
  • Other security threats

We may request reasonable additional information where necessary to verify an order or protect our customers and business.

18. Limitation of Liability

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.

To the extent permitted by law, BoldThread Africa will not be responsible for losses resulting from circumstances outside our reasonable control or from a customer’s misuse of the website or products.

We do not exclude any statutory consumer rights or remedies provided by applicable Ghanaian or Nigerian law.

19. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Selecting appropriate product sizes and variations
  • Reviewing product descriptions before purchase
  • Keeping account credentials secure
  • Following product care instructions
  • Providing an accurate delivery address
  • Contacting us promptly about order problems

Customers should inspect delivered orders and report problems within a reasonable period in accordance with our applicable policies and legal requirements.

20. Privacy and Personal Information

Personal information collected through BoldThread Africa is handled in accordance with our Privacy Policy and other applicable data-protection requirements.

Our Privacy Policy explains how we collect, use, store, protect and share customer information.

21. Consumer Rights in Ghana

Transactions involving customers in Ghana are subject to applicable Ghanaian laws, including where relevant the Electronic Transactions Act, 2008 (Act 772) and other applicable consumer, contract and e-commerce requirements.

Nothing in these Terms is intended to limit a right or remedy that Ghanaian law provides to a consumer and does not permit a business to exclude.

22. Consumer Rights in Nigeria

Transactions involving customers in Nigeria are subject to applicable Nigerian laws, including where relevant the Federal Competition and Consumer Protection Act, 2018 (FCCPA) and other applicable consumer and e-commerce requirements.

Customers retain mandatory rights concerning matters such as fair dealings, accurate information and remedies for qualifying defective or non-conforming goods.

Nothing in these Terms overrides consumer rights that cannot legally be waived.

23. Complaints and Dispute Resolution

If you experience an issue with a product, payment, delivery, refund or other aspect of your order, please contact us first so that we can attempt to resolve the matter.

Email: support@boldthread.africa

We will review complaints reasonably and in accordance with applicable consumer-protection requirements.

If a dispute cannot be resolved directly, customers may use any complaint, regulatory or dispute-resolution rights available under applicable law.

24. Governing Law

For transactions primarily connected with Ghana, these Terms will be interpreted in accordance with applicable laws of the Republic of Ghana.

For transactions primarily connected with Nigeria, these Terms will be interpreted in accordance with applicable laws of the Federal Republic of Nigeria.

Where mandatory consumer-protection laws of another jurisdiction legally apply, nothing in these Terms is intended to override those mandatory protections.

25. Changes to These Terms

We may update these Terms from time to time because of changes to:

  • Our website
  • Products or services
  • Business practices
  • Payment or delivery processes
  • Applicable legal or regulatory requirements

The latest version will be published on this page with an updated Last Updated date.

Changes will apply prospectively unless applicable law requires otherwise.

26. Contact Information

For questions concerning these Terms, orders or customer service, contact:

Website Name: BoldThread Africa

Website: https://boldthread.africa/

Info Email: info@boldthread.africa 

Support Email: support@boldthread.africa 

Ghana Address

G3-021-6261, House Number C141/13,
Al Walid Street, Near Maamobi Polyclinic,
Maamobi, Ayawaso East,
Greater Accra, Ghana

Nigeria Address

Block 252, Flat 4,
313 Road, Phase 2,
Kubwa, FCT, Nigeria